Frequently Asked Questions

If you don’t see the answers you need below – please don’t hesitate to call our office.  Our friendly phone staff will be happy to do their best to give you the information you need.

Why should I get an eye exam – I think I can see fine?

Keep in mind that an eye exam is not only to check your vision but also to check the general health of the eye and can be an early detector for other health problems including Hypertension, High Cholesterol and Diabetes.        Maya Vision Cenetr Complete Eye Care

How often should I get an eye exam?

It is recommended that you get an eye exam once a year.  If you feel that your vision has changed it may be necessary for more frequent visits.

What does my Insurance Plan Cover?

Every insurance plan offers different vision benefits.  The best thing to do is call the office with your insurance information and check your individual eligibility.

Will I Have To Pay Anything If I Use Insurance?

Every insurance plan has different coverage limits and requires different copays.

What If I Want Glasses That Cost More Than The Insurance Will Cover?

If you choose glasses or lenses that are valued higher than your plan allows, typically you will pay the difference.  Some plans will offer a discount on the difference and other plans like Florida Medicaid do not allow upgrades through the plan benefits.

Can I Put New Lenses Into My Own Frame?

Yes.  Most frames can be re-used for new lenses.  Bring the frame into the office and ask the optical staff.

Please Note: We are not responsible for damage or breakage to customer’s own frame, new or used, if only prescription lenses are ordered.

If I get an eye exam, can I automatically get contact lenses instead of glasses ?

Contact lenses require a special fitting and may not work for every perscription.  If the doctor feels that contact will work for you there will be an extra charge for fitting the contacts.

What does a contact lens exam include?

A contact lens exam includes a perscription for glasses and also a perscription and fitting for contact lenses.  The exam also includes one free trial pair of lenses and a follow-up visit to make sure the lenses work for you.

Can I Return Contact Lenses?

Within 30 days of your order only unopened contact lens vials or boxes may be returned or exchanged.

How Long Do Contact Lenses Last?

The duration of a contact lens depends not only on the specs of the manufacturer, but also how it is being worn.  Some lenses are good only for one day, others will last two weeks, and some can be kept for a year at a time with the proper care.

Can I Sleep With My Contacts?
It is never recommended that you sleep with your contact lenses.  However, the FDA has approved certain specific contact lenses for overnight extended wear.  In general, lenses should be removed each night and placed in clean solution ready to be worn the next day.

If you didn’t find an answer to your quastion, you’r welcome to leave a replay, or to sent a massage here, and we will replay shortly.


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